ORDER PROCESSING TIME

Production time is 2 business days: orders placed before 12:00 PM (noon) PST on a business day count that day as the first production day. For shipping nationwide we use live USPS and UPS carrier rates, and transit takes 1-2 business days depending on the service you select at checkout. 

We can approximately calculate time in transit but we can’t 100% guarantee that it arrives on the exact date. You can order in advance and put the date by when you’d like to receive the order and we’ll try to do our best! When your order is shipped you’ll receive a confirmation by email along with a tracking number. Please, check your Spam folder if you don’t see confirmation emails from Eatmeprint in your inbox.

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US 2-DAY NATIONWIDE SHIPPING - LIVE USPS/UPS RATES

• -EatMePrint ships orders across the United States via USPS and UPS, with 1-2 business days in transit depending on the service you select.
• -At this time we only deliver to a street address within the United States. We do not deliver to P.O. Boxes.
• -Orders ship nationwide on Monday, Tuesday and Wednesday only, so your macarons never sit in transit over a weekend. We do not ship nationwide on Thursdays, Fridays, or holidays. For example, if you place an order on Wednesday after 12:00 PM (noon) PST, production takes Thursday and Friday and your order ships on Monday (or the next business day). If you need you order earlier, please contact us before placing your order and we'll try to accommodate your needs!
• -Delivery takes 1-2 business days in transit once your order is produced and shipped, depending on the service you select. See map below to determine approximate delivery timelines.
• -Please double check shipping address as EatMePrint is not responsible for delays or returns due to incorrect or incomplete addresses (additional charges will apply).
• -Shipping charges will not be refunded if the business is closed upon delivery or if the recipient is not available to receive the package when delivered (USPS may require a signature for delivery).Unexpected weather delays may affect delivery times.
• -Packaging and handling fees included. All deliveries are sent in an insulated cooler-bag with an ice pack to ensure the quality and freshness. The ice pack helps the product stay cool during transit and may be thawed by the time your package arrives - it's normal.

CALIFORNIA ADDRESSES

• -California orders ship on the same live USPS and UPS rates as the rest of the country. There is no separate California shipping method.
• -Your rate is calculated from your ZIP code. Enter it in the box above to see your options, or see the exact cost at checkout before you pay.
• -Like all nationwide orders, California orders leave us Monday, Tuesday and Wednesday and take 1-2 business days in transit, depending on the service you select.
• -Street addresses only. We do not deliver to P.O. Boxes.

LOCAL COURIER IN LOS ANGELES - $19

• -Orders can be delivered by local ground courier to a limited set of Los Angeles ZIP codes — use the ZIP checker above to see whether yours is covered.
• -Courier deliveries are made Monday through Friday, excluding holidays, and are same-day — there is no transit time.
• -You can select your desired delivery date and time for Local Delivery during the checkout process.
• -We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. Additional charges may apply.
• If you need you order earlier, please contact us before placing your order and we'll try to accommodate your needs!

ORDER PICK-UP

Orders may be picked up in Studio City, CA 91604 (by appointment only).

RETURNS

• -All orders are custom made and not eligible for returns or exchanges.
• -If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team WITHIN 2 DAYS of when the package was received and provide a photo and detailed description of issue, and we will make every effort to make sure you are happy with your EatMePrint experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photo or order number will not be eligible for return, refund or reship.

CANCELLATIONS AND MODIFICATIONS

Orders may not be cancelled after the order status was changed to Proceed. For order cancellation or modification requests, please contact our Customer Service Team or call us at 747-242-3938 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.